Customer Service

Shipping and Return Policy

Shipping Rates

Shipping rates are taken directly from the shipper. Your rate is based upon the weight of your purchase and your shipping address.

Shipping Methods


Your order will normally be received within 7 – 10 business days; however there are certain times during the year, mainly in December, where there may be delays.


Your order should be received within 3 business days (1 day to process the order + 2 days shipping). 

Standard Overnight

Your order should be received within 2 business days (1 day to process the order + 1 day shipping).



All orders shipped outside the USA must use International. Order times will vary based on destination. Customers are responsible for all applicable duties and charges.


Order Confirmation Email

When your order is received, we will send you an email confirming your order, as well as an email when your order has been shipped.

Orders placed before 3 p.m. EST are typically processed same day. Any orders placed after 3 p.m. EST will be processed on the following business day.

Return Policy

You may return merchandise for a full refund, less shipping charges, based on the original form of payment within 30 days of receipt. Please send merchandise along with the sales receipt to:

Vetset Products
440 Sylvan Ave.
Englewood Cliffs, NJ 07632

We recommend using a carrier that insures and tracks the return shipment. Vetset Products is not be responsible for return shipping fees or damaged or lost returns.