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Customer Service

FAQ

Where can I find your products in store?
VetSet products can be found online and is presently being presented to merchandise stores, drug stores, pet supply stores, club stores. We will be posting on our website shortly a general list of retailers. If you are unable to find a particular product at your local retailer, you may purchase it online or contact our customer service department for more information.
 
How can I update my personal information?
You may update information from your computer by simply logging into your account. Here you will be able to update/change your address info, telephone number, credit card info, username and password.
Not a VETSET Lover? Click here to join.
 
How does VETSET ship products and what are the rates?
We use UPS & FedEx for delivery. We normally process and ship out orders within 2 business days of receipt. Our standard shipping is ground service. Most orders will arrive within 7-10 business days.
Click to see our Shipping Policies with complete information on shipping methods, charges and delivery estimates.
 
How can I check the status of my order?
Once your order has been placed, you will receive an email of confirmation. Once the order is shipped, a subsequent email will be sent detailing the tracking information for your purchase. If you are a VETSET Lovers member, you may log into "My Account" to obtain your tracking information and see the status of recent orders.
 
There are five statuses that your order can be in:
RECEIVED
Your order has been received. You will receive an email confirming that your order has been received.
 
PROCESSING
Your order has been processed.
 
SHIPPED
Your order has been shipped. You will receive an email confirming that your order has been shipped. This email will contain your FedEx tracking number, which can also be found in your Recent Orders section.
 
DELIVERED
Your order has been delivered.
CANCELLED
Your order has been cancelled. You will not be charged.
 
Is your website secure?
VETSET recognizes the importance of protecting the privacy of anyone who visits our site. VETSET does not sell, rent, trade or otherwise knowingly share or provide your information to a third party. To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, VETSET uses appropriate industry standard procedures to safeguard the confidentiality of personal information. All transmissions of personal information are through secure computer servers, which also run authentication and secure socket layers (SSL) software data encryption software to encrypt all personal information including your name, address, and credit card information to protect it from being read. Access to VETSET Lovers user accounts are password protected. If you would prefer to place an order over the phone, you can contact our customer service department at 1-855-483-9738.
 
Do you test your products on animals?
VETSET is a "cruelty-free" company and DOES NOT conduct product tests on animals.
 
What is your return policy?
If not completely satisfied, you may return the product for a full refund of the purchase price.
 
What Credit Cards do you accept?
We accept Visa, Mastercard and Discover Card. 
 
If you encounter any problems, please contact us @ info@vetsetproducts.com or at our toll-free number @1-855-483-9738